Troubleshooting

No first event

• Open the page or screen with the widget. A website must run on its registered domain; localhost doesn't verify it.
• Look for [recovibes] messages in the browser console.
• A strict Content-Security-Policy must allow https://api.recovibes.com for scripts and connections.
• Ad blockers can hide the widget. Try without one.
• Apps need to be online, and web views need JavaScript turned on.

The widget is empty

• Your own products are never recommended to you, so the network needs other live products.
• Only products whose widget ran in the last 7 days are recommended.
• Your filters may exclude everyone left.
• Your product may be paused.

Nothing is counted

It's usually your own traffic. Check Not counted in Analytics, and see What counts.

A card opens inside the app

Use the install code from your dashboard exactly as given. It sends links out to the browser or the store.

Still stuck? Send us a note from Feedback in your dashboard. Saw something that shouldn't be in the network? Flag it at recovibes.com/report.